This workshop emphasizes the importance of well-delivered communication to the guest. Scripting supports the consistency and progression of the customer service experience. The workbook contains effective scripts for all elements of the Guest Care Experience. Participants can use this workshop to build their own scripts or refine existing ones.

This highly engaging activity is quick and fun. You can use the "Hula Hoop" to start a meeting and lead a dialogue focused on being and doing. This is a great start for topics such as guest care, team building, leadership or creativity.

This workshop will lead you through the process of analyzing opportunities in your business to increase retail sales. The Blueprint tool outlines 5 key focus areas to structure a training program, design systems and plan action steps to enhance team retail performance, using the Inyu Training Library.