inyu training® online store

Excuse the Excuses - On-demand Workshop
$ 69.00

What do you say to a guest when the computer is down? Or, when you are running behind schedule? This module is designed to lead a workshop with your team on how to offer solutions to guests, rather than excuses.

* This workshop is part of the Experience Solution Kit.

Up-selling and Cross-selling - On-demand Workshop
$ 69.00

This workshop is designed to focus the Guest Care team on the importance of up-selling and cross-selling services. The module covers the role of the Guest Care team in up- and cross-selling, including sample scripts.

* This workshop is part of the Productivity Solution Kit.

3 Words - On-demand Workshop
$ 69.00

This workshop will lead your team through a series of reflections on the guest experience you deliver. With a clear vision of the experience you want to create, you can easily identify areas of strength and areas of improvement.

* This workshop is part of the Experience Solution Kit.

Role of the Guest Care Coordinator - On-demand Workshop
$ 69.00

This workshop is an overview of the complete front desk training program. This module will lead you through how to implement the first workshop that introduces the job description and training plan for a newly-hired front desk team member.

* This workshop is part of the Productivity Solution Kit.

Productivity Solution Kit
$ 199.00

The most precious commodity in our business is time. The more productive our teams are, the more successful our businesses become. The Productivity Solution Kit is designed to assist you with a comprehensive training program to support a plan for focusing action and training on the behaviors that increase productivity. This program addresses the importance of pre-booking, up-selling, cross-selling and provides an extensive training session that guides the Guest Care Team through a deeper understanding of the role they play in increasing productivity.

Experience Solution Kit
$ 199.00

The process of building a brand begins by working backwards from what you want your customer to feel when they are in the experience of being your customers. The Experience Solution Kit assists with distilling the desired customer experience down to a few core words and supports refining your systems to deliver this experience each and every time. This powerful kit will assist you with leading the team through a deeper understanding of the role they play in crafting customer experiences and how to overcome challenges to deliver memorable service experiences consistently.

Pre-booking: Ensuring Guest Care - On-demand Workshop
$ 69.00

This workshop is designed to guide your Guest Care Team in consistently offering pre-booking of appointments to all guests, and your Service Team in consistently suggesting pre-booking of appointments to all guests.

* This workshop is part of the Productivity Solution Kit.

Measuring the Guest Experience - On-demand Workshop
$ 69.00

Knowing what your new client retention is critical. Building systems to consistently deliver the behaviors that generate high new client retention is what we will explore in this session. The Ihloff team shares their retention system including tools such as their mystery shopper program, new client e-surveys and more.

* This workshop is part of the Experience Solution Kit.

Orientation to inyu training™
$ 0.00

February 11, 2010
12 pm Central

This workshop will provide you with a plan to utilize the tools and resources available to you through inyu training™. This module outlines how to engage your team in the learning process and improve on overall business performance through enhanced skills, systems and modifying behaviors.

*Click the Purchase button and follow the instructions to download this product.

Free Live Workshop: Orientation to inyu training™
$ 0.00

February 11, 2010
12 pm Central

This workshop will provide you with a plan to utilize the tools and resources available to you through inyu training™. This module outlines how to engage your team in the learning process and improve on overall business performance through enhanced skills, systems and modifying behaviors.

* Click the Purchase button and proceed to the Cart Checkout to download this product.

The Structured Leader - On-Demand Training
$ 69.00

One of the most critical elements that must be present for a business to grow from infancy to thriving adulthood is the ability to systematize and structure for consistent results.

Many entrepreneurs don’t have this skill naturally, which is why many young companies never make it to adulthood. The ability to analyze, assess and systematize is an essential leadership trait.

How skilled are you in this element? What can you do to build this leadership skill in your company, if it is currently lacking? Assess your strengths and begin building a plan for building analytical power in your leadership team.

Innogizer: Purpose and Passion - On-Demand Training
$ 69.00

Declaring goals for the New Year is a powerful way to jump start inspiration and growth in your business and life. This workshops leads you through a series of questions designed to get at the heart of what you want to move toward while freeing up more energy. Reflect, focus and prioritize—with less effort, you can create greater results.

The Engaging Leader - On-Demand Training
$ 69.00

You can speed along the highway toward your leadership destination at a fast and furious pace. Without stopping to get your entire team on board with you, all your efforts are pointless.

The Engaging Leader exhibits behaviors that attract, inspire and align the efforts of the team. How strong are you in the art of engagement? Join in and we’ll look at how you can improve your EQ (emotional quotient).

Word-of-Mouth Storytelling - On-Demand Training
$ 69.00

Consumers talk about products all the time, but not in the same way that advertisers do. As consumers, we tell stories about products and services we love. Stories based on our own experiences and the experiences of other people.

This workshop will explore crafting your own business story and crafting the guest experience story. Be a storyteller and engage your customers in sharing the message.

Article Study: Peter Drucker - On-Demand Training
$ 69.00

It’s up to you to keep yourself engaged, productive and passionate about your work. This is job one of a leader. To do this, you need to cultivate an understanding of your strengths and your most dangerous weaknesses.

This article study is a group debrief of the powerful self-leadership principles shared by one of the greatest management thinkers of our time, Peter Drucker.

The 4-Dimensional Leader - On-Demand Training
$ 69.00

Effective leaders and managers exhibit a combination of critical skills that defines their unique leadership style. In every stage of growth, a business requires a different leadership approach. How does your leadership style align with the requirements of your business right now?

Gift Certificates Sales and Responsibility - On-Demand Training
$ 69.00

Gift certificate sales are a large opportunity - but with great opportunity comes great responsibility.

Avoid the pitfalls and embrace greater profitability during 2010. This workshop covers the Guest Care role in positioning gift certificate sales and redemptions, as well as the leader's role in managing gift certificate liability.

Attitude Adjustment - On-Demand Training
$ 69.00

Understanding how negative thoughts and feelings impact us is the first step towards overcoming attitude busters. Explore negative and positive senses that impact attitude and rate your attitude attributes using the self-evaluation questionnaire. You can use the activities shared with your team.

The Art of Crafting the Right Questions - On-Demand Training
$ 69.00

Each day we make countless choices that impact our lives. Sometimes the choices are minor and some will completely change the direction of our lives. This workshop is designed to explore the power of questions in opening up possibilities in our work, play and life. This skill is a powerful tool toward greater success in coaching others' performance.

Innovative Leader - On-Demand Workshop
$ 69.00

Continuous improvement and innovation are the focus of the Innovative Leader. The Innovative Leader builds a culture that encourages creative thinking, risk taking and collboration. The Innovative Leader looks for patterns and recognizes opportunities for growth. In this workshop, we will explore your natural innovative strengths. We will also look at tools and strategies for encouraging creative thinking within your team.

Strengths-Based Interviewing - On-Demand Training
$ 69.00

How frequently you get to use natural strengths is a key indicator of how engaged you are in your work. What if everyone on your team had an opportunity to work from their natural strengths every day? Identifying the strengths needed to excel in each role in your company is the first step toward building a powerful, strengths-based team. In this workshop, we’ll explore how to define strengths for each role and how to hire the right individual who has those strengths.

Attitude Awareness - On-Demand Training
$ 69.00

Attitude is a choice, not your circumstance. This workshop will take you through a reflective activity that supports a deeper understanding of how thoughts and perceptions shape attitude. Take the attitude self-test and begin creating a more positive outlook on life through increased awareness.

The Power of One - On-Demand Workshops
$ 69.00

20 Questions for Improving Your Leadership Impact - On-Demand Workshop
$ 69.00

The Name Game - On-Demand Workshops
$ 69.00

Our names are very important to us. We are flattered when someone remembers our name.. The same experience is true for our guests. Remembering our guest’s name gives us an opportunity to make a stronger connection throughout the service experience. This simple and fun exercise will support your team in using memorization techniques designed to create positive lasting impressions for each guest.

Taking the Mystery out of Customer Care - On-Demand Workshop
$ 69.00

Our direct experience as a customer determines our perception of what makes an experience good vs. great. This workshop is designed to take individuals through a deeper understanding of how to rate customer care and provides a form for participants to use when evaluating their own service experiences to share in a post-workshop debrief.

Zone Coaching 101 - On-Demand Workshop
$ 69.00

Coaching to Engage Performers - On-Demand Workshop
$ 69.00

Once you have assessed your strength in the three critical areas of engagement, what can you do to take engagement to the next level? The ability to lead energizing and impactful one-on-one coaching is an essential skill to building engagement. This workshop will share a powerful tool for leading coaching sessions. You’ll explore when to use this tool and when not to use it.

Accountability Begins with Me - On-Demand Workshop
$ 69.00

Accountability is a cornerstone of the highly productive culture. What is your role in cultivating accountability? In this session, we’ll explore how to build awareness daily to foster a culture of personal accountability. You’ll experiment with tools and strategies to lead personal and team accountability. Deliver an activity to lead individuals to craft an agreement designed to foster a culture of accountability.

Creating a Point of Difference with Hair Color: Part 1, featuring David Adams - On-Demand Workshop
$ 69.00

Pricing hair color services is big issue – and a big opportunity for most salons. As an industry, we’ve become a bit “stuck” when it comes to how we think about pricing hair color services. We have trained the consumer to order something off a salon menu versus customizing the color based on a great consultation and the guests desired outcome.

Join David Adams and the hair color experts from redCHOCOLATE for a session that explores salon hair color pricing and the key things salon need to consider when determining how they price hair color services. Discussion topics include: the hair color price equation, charging the right price for the right service, money talk and making the transition to a completely customized color offering.

Building Your Brand featuring Nick Arrojo - On-Demand Workshop
$ 39.00

Creating a distinct brand image and developing a unique brand personality are the keys to building brand strength. How strong is your company brand? Your personal brand?

Join Nick Arrojo for an interactive web event on building a powerful brand. With 25 years in the industry, Nick’s pioneering approach to hair styling is recognized worldwide. His cutting edge work has graced print and television on countless occasions. As a top NYC hairdresser and stylist on TLC’s hit show “What Not To Wear”, Nick has accelerated his personal brand into a an American household name.

Join the dialogue and explore:
• Building your brand image
• The importance of living your brand values
• Creating a culture that connects to your staff
• Communicating brand image to consumers

Creating a Point of Difference with Hair Color: Part 2, featuring David Adams - On-Demand Workshop
$ 69.00

Pricing hair color services is big issue – and a big opportunity for most salons. As an industry, we’ve become a bit “stuck” when it comes to how we think about pricing hair color services. We have trained the consumer to order something off a salon menu versus customizing the color based on a great consultation and the guests desired outcome. Join David Adams and the hair color experts from redCHOCOLATE for a session that explores salon hair color pricing and the key things salon need to consider when determining how they price hair color services. Discussion topics include: the hair color price equation, charging the right price for the right service, money talk and making the transition to a completely customized color offering.

Be a Culture Crafter - On-Demand Workshops
$ 69.00

Take a deeper look at the 4 principles that build culture: Trust, Integrity, Accountability and Alignment. Assess your current team environment and design simple action steps that improve your business and leadership in each area.

Zone Coaching in Action - On-Demand Workshop
$ 69.00

Helping others succeed is the key to business growth. In this session, you will see Zone Coaching in action. We’ll take real-world, common situations and demonstrate powerful coaching approaches. Bring your toughest issues to the session and we’ll explore how to coach to a successful outcome.

Coaching vs. Managing - On-Demand Workshop
$ 69.00

What’s the difference between coaching and managing? In this workshop, we will explore unique skill set required to be an effective coach. Discover strategies to establish the right climate that invites performance feedback and evaluate current coaching systems. We will explore useful systems and tools used by successful salon coaches. These practical approaches will help you build on your skill set to support your team toward greater performance.

Maximizing Holiday Plan - On-Demand Workshop
$ 69.00

Traditionally, the holiday season represents a highly productive time in your business. Building a comprehensive plan to generate and maintain focus on revenue opportunities will ensure that this is your business' strongest holiday season. Join this dynamic panel of salon owners sharing best practices in holiday kick-off meetings, marketing, guest appreciation, staff celebrations and more. Discover ways to keep your feet grounded while driving your team to achieve their personal best.

Creating a Point of Difference with Hair Color: Part 3, featuring David Adams - On-Demand Workshop
$ 39.00

The Hair Color Toning service: something done in every, salon every day. In the final session in our series on Creating a Point of Difference with Hair Color, we delve into the toning service and invite participants to rethink why and how they tone – and most, importantly, how it is positioned in their menu of hair color services. Join expert colorist David Adams and the team from redCHOCOLATE, as we review and discuss the steps for delivering the perfect toning service, the “how” and “why” behind each step, the importance of creating real value in delivering the service, and a new approach to pricing and scheduling.

Soundtrack to My Life - On-Demand Workshop
$ 69.00

Music plays a big role in our lives, our experiences and our memories. This fun, inspiring activity is designed to get your team sharing and reflecting on the positive moments in their lives by crafting their own soundtrack and top 10!

Best Feature Forward - On-Demand Workshop
$ 69.00

There is a special quality in each of us that is uniquely ours. It may be a physical trait, ability or a quality that lives within us. The simple, yet powerful activity will spark discussion on both a personal level and team level. This is a perfect ice breaker for a meeting, retreat or team-building session.

Leadership: Time Management as Choice Management - On-Demand Workshop
$ 69.00

It is common in coaching to assist team members on their use of time. The root cause of poor time management is poor planning and a lack of direction. This workshop will share a process for prioritizing your goals, establishing action steps while maintaining realistic expectations. You can use this system personally and when coaching others with time management concerns.

Guest Care: Holiday Focus Plan - On-Demand Workshops
$ 69.00

It’s the 14 days of Holiday—time to countdown to a successful sales season. Join us to review huddle templates for holiday huddles, pre-booking, team building, recommending home care and up-selling and cross-selling.

Inspiration: Reflections on Gratitude - On-Demand Workshops
$ 69.00

The art of appreciation can change the way you view the world and, as a result, reshape your life. This simple yet powerful workshop highlights often overlooked blessings and gives meaningful focus to unlocking the fullness of life.

3 Bottom Lines of Business - On-Demand Workshop
$ 69.00

We often think that there is one bottom line in business but there are actually 3. This workshop explores how profit is only one measure of financial performance and helps you determine the critical numbers you need to know to better assess the health of your business.

Role Playing to Enhance Performance - On-Demand Workshop
$ 69.00

Role playing is an important part of the training process. Yet, many of us feel uncomfortable facilitating the role-playing process. This workshop delivers techniques to support this important part of the training process to help promote confidence, clarity and competence regardless of the skill for delivery. You’ll get comfortable with asking others to step out of their comfort zone using the training strategies provided.

Listening to Our Language - On-Demand Workshop
$ 69.00

Our language is a strong indicator of how proactive or reactive we are in our lives. This workshop assists with raising the level of awareness around the language we use and introduces ways to coach team members toward being more proactive in their thinking, beliefs and behaviors to achieve personal accountability and success. You can share the activities in this session with your team. You’ll also find the self-assessment tools helpful in coaching conversations team members who need to be guided toward the “light.”

Managing by the Numbers - On-Demand Workshop
$ 69.00

Your company’s financials are the key to better understanding patterns of business behaviors. This workshop will explore best practices as they relate to better understanding the Profit and Loss Statement and Balance Sheet for your business. This is a great class for connecting the dots and improving ways to work with your bookkeeper.

Implementing a Guest Care Training Program, Part 1 - On-Demand Workshop
$ 69.00

Are you ready to take an objective look at your Guest Care training program? In this session, we will assess our guest care training practices through the lens of a new team member. We will take a tour of world class guest care training practices and examine how we can apply these strategies to our training program. And, we will share a template for integrating all the inyu training® materials into a comprehensive Guest Care Training Program for new team members.

Learning to Say No! - On-Demand Workshop
$ 69.00

Leaders often feel responsible for everything from payroll to plumbing. Learning to say no is the first step in empowering yourself and guiding others toward higher accountability. This workshop provides a frame work for prioritizing your major contributions, pausing for reflective decision making and learning how to say “yes” to the right things. When you say “no” to the things that clutter your life, you make room to say “yes” to the actions that will move you forward. This session is a must for leaders with a full plate and a desire to contribute and create more.

Leadership: Training vs. Telling - On-Demand Workshop
$ 69.00

Many leaders feel they have created training programs for skill development. This assessment tool will assist you with an evaluation of the strengths and opportunities of your current program and provide solutions to fill the needs of all learning styles in your company. A perfect workshop for leaders, managers, trainers and team leads.

Guest Care: Implementing a Guest Care Training Program, Part 2 - On-Demand Workshop
$ 69.00

Are you ready to take an objective look at your Guest Care training program? In this session, we will assess our guest care training practices through the lens of a new team member. We will take a tour of world class guest care training practices and examine how we can apply these strategies to our training program. And, we will share a template for integrating all the inyu training® materials into a comprehensive Guest Care Training Program for new team members.

Inspiration: 5 Ways to Live Up the Fun Factor at Work - On-Demand Workshop
$ 69.00

Fun fuels energy. Find new ways to encourage team unity and inspire creative output. This workshop provides 5 new ideas that will pump up your team and motivate productivity.

David Adams: Fearless Formulation
$ 69.00

Inspiration: Team Building Exercises to Enhance Creativity - On-Demand Workshop
$ 69.00

This workshop introduces quick activities to spark creativity, problem solving and focus for Team Meetings.

Guest Care: Key Behaviors that Drive Results - On-Demand Workshop
$ 69.00

Being busy doesn’t always lead to success. This workshop takes a deeper look at the key behaviors that drive results when focused on daily.

Leadership: Service Provider Growth Potential - On-demand Workshop
$ 69.00

This workbook outlines how to build your revenue plan based on the growth potential of each service provider. You will use the growth calculator provided to define the productivity potential of each service provider. We will also explore how to have effective productivity goal setting sessions with each service provider.

Inspiration: Total Team - On-Demand Workshop
$ 69.00

This workshop explores what it means to be on a team and how our behavioral norms help create a team culture or sometimes hold it hostage. A perfect class to lead a discussion on how to create consistency and support among team members.

Guest Care: What’s the Score? - On-Demand Workshop
$ 69.00

Leadership: The Art of Recommendations - On-Demand Workshops
$ 69.00

The art of making professional recommendations to guests is the key to strong retailing results. Explore how to create effective systems that work in this workshop.

Increasing Productivity: Pre-booking - On-Demand Workshop
$ 69.00

How to Inspire Service Providers to Pre-Book. This workshop walks you through a process of researching, tracking and coaching service providers toward greater, consistent success with pre-booking.

It’s my Pleasure! - On-Demand Workshop
$ 69.00

Join us for this workshop and discover quick activities for Team Meetings that inspire awareness and excellence in service.

Guest Care: Analyzing and Increasing Retention, Featuring Demandforce
$ 49.00

New and existing client retention are two of the five critical revenue drivers of your business. Observing and coaching the retention-driving behaviors of your service provider team can immediately impact these numbers. Join in and discuss best practices in using the Service Observation Checklist to identify what might be influencing low individual retention. In this workshop, we will explore how to impact overall new and existing client retention using technology including social media to leverage your retention efforts.

There’s lots of talk about Demandforce® in our community. We’ve invited John Cranston of Demandforce® to join this session to share how salons are using this tool to:
- Receive online appointment requests
- Increase visits
- Remedy guest challenges
- Reduce no-shows
- Recover “lost” guests
- Up-sell and cross-sell services and products
- Increase guest referrals
- Encourage online reviews
- Improve your online reputation

Leadership: Increasing Productivity - Referrals
$ 49.00

How to Inspire Service Providers to Ask for Referrals
Is every one of your service providers fully booked? If not, do the less-than-fully-booked folks know exactly how many guests they need to recruit to become fully booked? Do they know how to go about finding, approaching and retaining these new guests? In this session, we are kicking off a series focused on how to support your service providers in becoming active partners in driving productivity. In this session, we will walk through how to get your service team “on board” and how to equip them with the confidence and tools they need to actively recruit new guests.

Inspiration: Body Conscious
$ 49.00

Communication is much more than what you say. Have you ever tried to coach someone on their “energy” or the “vibe” they are giving off? It’s difficult to explain why someone might appear disinterested or negative without concrete, solid examples of what creates that impression. In this session, we will explore how to really analyze body language and give solid feedback and tips to your team on how they can improve their communication impact by using some simple strategies.

Leadership: Real Time Coaching
$ 49.00

There are many common coaching scenarios the coaches repeatedly hear in our industry. Tardiness, inconsistency, and poor performance are just some of the themes. This workshop will tackle everyday issues that leaders face and will give you tools for coaching individuals toward success.

Inspiration: My Favorite All Time Guest
$ 49.00

This workshop explores the significant experiences we have with our guests. And how they enrich our lives. This activity will create reflection and dialogue for your team while generating greater awareness and appreciation.

Guest Care: Think Outside Your Business
$ 49.00

What’s the best way to reinvigorate your team's approach to guest care and more? Think outside of the four walls of your business. Take a tour of how other companies, in and outside of the beauty industry, are making a name for themselves and generating happy customers and staff.

Leadership: The Communication Super Highway
$ 49.00

Strong communication among the team members is essential to building a sustainable business. This workshop explores the infrastructure of a highly communicative and successful business. Assess your current mode of communication against this design to see where you can fast track decision-making and execution in your business.

Inspiration: The Likeable You
$ 49.00

The need for instant, meaningful connections is business and personal life is invaluable. This workshop explores key elements to building rapport, increasing your comfort level in social settings and intrapersonal connections.

Guest Care: Increasing Transactions: Implementing a Modeling Program
$ 49.00

How do you get new stylists busy? How can you support seasoned stylists in recruiting new clients? Andrea Eaton, General Manager of Paris Parker Salons and Spas, will be joining us to share a successful program for recruiting new guests which can build a new stylist’s book in 3 months. The “Modeling Program” is a structured approach to recruiting new guests outside of the salon or spa by inviting them to be a model for a free service. Using this approach, new stylists have been equipped to recruit 8-10 new guests in an hour. Andrea will share the right target audience, approach and follow-through to support your team in recruiting and retaining new guests.

Holiday Make-Up featuring Rudy Miles, Part 1
$ 49.00

Part 1: On-demand workshop

Rudy Miles is one of the most innovative make-up artists in the world. We are excited to have Rudy join us to share how to maximize the power of make-up in creating the total guest experience. You will assess your current reality in make-up sales in your business and customize a holiday game plan that creates focus and energy around holiday make-up using the tips, strategies and tools Rudy will share.

Holiday Retail Game Plan
$ 49.00

On-demand workshop

What’s your game plan for maximizing the holiday opportunity? Linking your sales plan with your daily huddle focus, coaching and training will guarantee the best holiday results ever. Join in for a template to successfully launch Holiday ’11.

Leadership: Filling Your Talent Pipeline: Effective School-Salon Partnerships
$ 49.00

Now is the time to begin thinking about your growth plan for 2012. Attracting the most amazing, talented team is something we have to focus on all the time---not just when we need to find “someone”. Your local schools are a big part of your talent pipeline. In this session, we will explore how to make the most out of this partnership.

Holiday Make-up with Rudy Miles, Parts 1 and 2
$ 79.00

Part 1: On-demand workshop
Part 2: On-demand workshop

Rudy Miles is one of the most innovative make-up artists in the world. We are excited to have Rudy join us to share how to maximize the power of make-up in creating the total guest experience. In this two-part series, you will assess your current reality in make-up sales in your business and customize a holiday game plan that creates focus and energy around holiday make-up using the tips, strategies and tools Rudy will share.

What You Get:
On-Demand Web Video: Holiday Makeup Part 1
Workbook: Holiday Make-Up Series
On-demand Wev Video: Holiday Makeup Part 2

Holiday Make-Up featuring Rudy Miles, Part 2
$ 49.00

Part 2: On-demand workshop

It’s time to kick your holiday make-up game plan into high gear. Rudy Miles will be leading us through how to drive the implementation of your make-up plan by keeping your team focused and inspired around the holiday make-up opportunity. In part two of this series, we will focus on our Holiday Game Plan. Explore how to inspire and empower your entire team to promote make-up as part of the holiday experience. Use the promotion ideas, scripts and tools to equip your team with works-on-everyone color palettes, up-selling ideas and confidence.

Leadership: Why Would Someone Buy from Me?
$ 49.00

On-Demand Workshop

65% of salon clients say that the advice of their stylist is the single biggest factor in determining which products they purchase. Recommending homecare product is not sales, it is the ultimate level of service. This session will focus on how to remind your service team of the important role that product recommendation plays in the overall guest experience. Overcoming fears, managing self-talk, focusing on client benefits are some of the issues we will explore. Plan to take this information back and inspire your team just in time for Holiday.

Guest Care: Maximizing Holiday: Scripts, Huddles and More
$ 49.00

On-Demand Workshop

Is your Guest Care team fully prepared to engage guests in the Holiday experience? In this session, we will give you everything you need to prepare your Guest Care team to enroll guests in holiday gifting opportunities including promotions and gift certificates to maximize 2011 using the scripts and huddle templates provided. We’ll also focus on pre-booking to make sure that 2012 kicks off in high gear.

Leadership: Quick Coaching Tips
$ 49.00

On-Demand Workshop

December is busy and this doesn’t leave a lot of time for one-on-ones and meetings. What’s the best way to keep your team focused and inspired? Join in for huddle ideas for your entire team, quick coaching tips for your Guest Care Team and creative ways to celebrate achieving your daily Holiday Sales Plan.

Inspiration: 20 Ways to Inspire Your Team
$ 49.00

On-Demand Workshop

Paying attention to how you can inspire your team is one of the best investments of your time, as a leader. Inspiration (and passion for what we do) has little to do with money. Join in to quickly explore 20 ways that you can tap into inner motivation and inspire your team.

Guest Care: Being Present
$ 1.00

On-Demand Workshop

Leading guest care in a salon on any given day is hectic—during the holidays, it can become downright insane. How do we deliver amazing guest care when we are juggling 10 things at once? The answer: by being fully present in each moment. This quick session will explore some creative ways you can remind your team to be present with each guest and create amazing guest “moments.”

Inspiration: New Year: Resolving Commitment Tension
$ 49.00

On-Demand Workshop

How many of your 2011 New Year’s resolutions survived until 2012? Why is it often so difficult to maintain our resolve. The answer lies in exploring the competing commitments that put us in a “hold” state. For every commitment we hold to make a significant change forward, there is another competing commitment which holds us back. Join in to explore how to uncover and resolve the “commitment tension” that keeps us stuck.

Leadership: Visioning - Team Exercise for Growth
$ 49.00

On-Demand Workshop

New Year represents a time of renewal. Reinvigorate your team by crafting an inspiring vision for the New Year. In this session, we will share a framework for leading a creative visioning session with your leadership team or entire staff. Use this to launch your strategic plan and goal setting for 2012.

Guest Care: The Four Elements that Must be Understood, Session 1
$ 49.00

On-Demand Workshop

This is Session One of a four-part series on creating a sustainable point of difference in your service experience. In this session, we focus on identifying the point of difference that sets you apart from others, as an individual and as an organization.

How do you stand out in the crowd? When consumers are inundated with choices, only the exceptional standout. Collapse of Distinction author, Scott McKain, calls this the “Ebert Effect”. Join in to explore the four elements that must be understood and addressed to create recognizable points of difference for your guests.

Inspiration: Increasing My Creative Energy - Paying Attention
$ 49.00

On-Demand Workshop

The ability to create what we want in life is dependent upon the creative energy we cultivate within ourselves. How can we increase our personal energy to create the results we are seeking? In this 5-part series, we explore how to lead yourself and your team through 5 energizing activities that enhance personal positivity, improve relationships and attract abundance.

Guest Care: Creative Service Delivery - How to Create a Point of Difference
$ 49.00

On-Demand Workshop

In part two of this four-part series inspired by The Collapse of Distinction, we explore how to stand out in a sea of sameness by getting creative in how you deliver your service. We will explore how you can methodically examine your service experience and define points of true difference that raise the service and performance level of your team.

Leadership: Creating Focus-How to Clarify the Opportunity and Focus the Strategy
$ 49.00

On-Demand Workshop

When you engage your team in vision planning the future, you will uncover many opportunities for growth. How do you focus on the right opportunity? What’s the key to creating focus and sustaining it throughout the year? In this session, we will explore how to prioritize strategies based on financial opportunity. We will identify how to link the vital, few behaviors that need to happen consistently to successfully implement your plan.

Inspiration: Increasing My Creative Energy - Enhancing Wellness
$ 49.00

On-demand Worrkshop

In part two of this five-part series, we focus on increasing vitality. Assess your energy and explore ways that you can take well-being to a new level by exploring all the factors that contribute to your wellness. We will share activities that you can explore on your own and with your team.

Guest Care: Communicating with Your Guests to Create a Point of Difference
$ 49.00

On-Demand Workshop

In part three of a four-part series inspired by The Collapse of Distinction, we explore how to create a noticeable point of difference through how you communicate with your customers. Following the action steps outlined, you and your team will identify innovative strategies for enhancing the quality of the interaction with your guests.

Leadership: Design an Effective Follow-Through Structure
$ 49.00

On-Demand Workshop

By this time, most of us have launched our annual strategy to our team. How do you keep the focus and momentum going? In this session, we will look at three things that impact team success: having aligned and specific individual goals, planning of all the activities needed to reach your goals and keeping communication and feedback flowing.

Inspiration: Attracting Positive People and Experiences
$ 39.00

On-Demand Workshop

In part three of this five-part series, we explore how to attract positive people, opportunities and resources into your life. Whether you are seeking an adventure or looking to attract the “right” clients, the strategies shared will focus your energy (and your team’s energy) around attracting what you need to accomplish your goals.

Guest Care: Focusing on the Customer Experience
$ 39.00

On-demand Workshop

In part four of a four-part series inspired by The Collapse of Distinction, we explore how to establish a point of difference by cultivating and sustaining a customer experience focus.

Leadership: Aligning Team Goals
$ 39.00

On-Demand Workshops

One of the most critical factors of success in an organization is focus. Is everyone on your team crystal clear on what they need to do in order for the entire company to reach its goals? In this session, we explore how to continually maintain focus on the alignment of individual and team goals. We will also explore what to do when adjustments need to be made along the way.

Guest Care: Framework for Effective Guest Care Team Meetings
$ 39.00

On-Demand VIdeo

How frequently do you meet with your Guest Care team? Whether you meet monthly, weekly or daily, this workshop will share a framework for maximizing the impact of that investment. You will find a monthly, weekly and daily meeting template along with ideas for making your meeting highly focused and engaging.

Leadership: Building High Performing Teams
$ 39.00

On-Demand Workshop

Leaders of high-performing teams focus on the “vital signs”—those key indicators of a healthy team. When the team is healthy, high performance shows up. In this session, you’ll have a chance to reflect on the vitality of your team and identify where you can focus to improve team performance.

Inspiration: Increasing My Creative Energy - Perspective
$ 39.00

On-Demand Workshop

Part 4 of 5: “I have to get a new perspective.” This may be the key to creativity. Gaining perspective is one of the many ways you can increase your creative energy. In this session, we will explore how you can do this personally and with your team.