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- Role of the Guest Care Coordinator – job descriptions and a complete training plan
- Greetings and Tours – how to create a positive first impression and give tours that increase service business
- Speaking the Language – how to use luxury language in guest interactions
- Putting the Care in Guest Care – techniques and scripts for creating high care culture
- Optimizing Service Productivity – systems for maximizing productivity of the book
- Pre-Booking – engaging your team in pre-booking including scripts
- Effective Scripting – scripts for building business including up-selling, cross-selling, greetings and guest challenges
- Retail 101 – a simple 3-step model for educating the guest on take-home products
- Effective Inventory Management – from checking in to re-ordering, best practices in basic inventory management
- Excuse the Excuses – how to offer caring solutions instead of excuses to unhappy guests
Plus much more ...
All of these classes are available when you subscribe to
inyu training™ for $150/month.
Not an inyu training™ member? Subscribe today »
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Click & Print
Call 866.888.4628 for a tour to customize your training.
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