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PBA Salon Series: Web Workshops2009 Topics and Descriptions
Purchase all 4 Workshops and save over $75 (includes registration to live class and access to the recorded class*).
PBA Salon Series: $200 (includes all 4 workshops)
*All classes are recorded. Recording will be available 2-3 business days after each live class.
Workshops include:
Session 1: The Numbers that Matter
Session 2: Leading Service Provider Productivity Sessions
Session 3: Linking the Guest Care Team and the Top Line
Session 4: Guest Care Training: Excuse the Excuses
(See complete details below)
Or, purchase one of the following workshops for $69:
Session 1 Recording: $69
Facilitator: Jeanine O’Neill-Blackwell, inyu training™
There are two things you need to keep your eye on at all times in your business: your vision and your current reality. Choosing the right measures to define your current reality is critical. Of all the numbers that you pay attention to in your business, there are a few key numbers that are the best indicators of the current reality.
Session 2 Recording: $69.00
Facilitator: Lisa Louison, inyu training™
Focused one-on-one conversations are one of the most powerful tools in your leadership toolkit. Focusing your team on the key measures and coaching behaviors that link to these measures drives performance. In this session, we will share tools you can use to illustrate the impact focus can make on your service provider’s productivity and personal income.
Session 3: Linking the Guest Care Teamand the Top Line
Session 3 Recording: $69.00
The Guest Care team is the first and last point of contact for your guest. They have high impact on optimization of the book, the guest’s service level and retail performance. Clarifying the role the guest care team plays in optimizing productivity is key. In this session, we’ll look at best practices in hiring, training, compensating and coaching the guest care team.
Session 4 Recording: $69.00
What do you say when the computer is down? Or, when a service provider is running behind schedule? This session is designed to empower your guest care team to offer solutions to guests, rather than excuses.
